Support Resources: Manuals, Firmware and PC Software
Registered Users can access manuals, firmware and PC software from here. If you are a registered user, please login. If you would like to register for access to this section, please select ‘Register’ from the login menu.
By downloading any software or firmware from our site you are agreeing to our Terms and Conditions of Business, specifically section 7
Product Update Service
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Current Firmware/Software compatibility and release information
The Tables below are designed as an aid to show the latest versions of Firmware and Software that should be installed to work together following any upgrades. It is advisable that these configurations are checked upon any customer query.
| Instrument | Firmware Revision | Software Application | Software Revision |
|---|---|---|---|
| PPA500 | v2.86 Do not downgrade firmware to versions prior to v2.84 as doing so will revert calibration to default. | PPALog Standby Power | v3.2e v1.0.1.7 |
| PPA1500 | v2.86 Do not downgrade firmware to versions prior to v2.84 as doing so will revert calibration to default. | PPALog Standby Power | v3.2e v1.0.1.7 |
| PPA3500 | v2.48 | PPALog Standby Power | v3.2e v1.0.1.7 |
| PPA4500 | v2.180 or v2.184 (contact N4L before upgrading) | PPALog Standby Power | v3.2e v1.0.1.7 |
| PPA5500 | v2.180 or v2.184 (contact N4L before upgrading) | PPALog Standby Power IECSoft | v3.2e v1.0.1.7 v2.6 |
| PPA5511 | v2.180 or v2.184 (contact N4L before upgrading) | PPALog Standby Power IECSoft | v3.2e v1.0.1.7 v2.6 |
| PPA5531 | v2.180 or v2.184 (contact N4L before upgrading) | PPALog Standby Power IECSoft | v3.2e v1.0.1.7 v2.6 |
| PPA5512 (Single Phase) Enables Raw Data Mode by disabling IEC61000 Mode | v2.180 or v2.184 (contact N4L before upgrading) | PPALog Standby Power IECSoft | v3.2e v1.0.1.7 v2.6 |
| PPA5532 (Three Phase) Enables Raw Data Mode by disabling IEC61000 Mode | v2.180 or v2.184 (contact N4L before upgrading) | PPALog Standby Power IECSoft | v3.2e v1.0.1.7 v2.6 |
| N4A Power Source | v1.29 | N4ASoft | Withdrawn |
| PSM1700 | v1.67 | PSMComm2 | v1.2c |
| PSM1735 | v1.61 | PSMComm2 | v1.2c |
| PSM3750 | v1.49 | PSMComm2 | v1.2c |
| SFRA45 | v2.16 | SFRAComm | v1.4 |
| SLM3505 | V2.93 | v1.0a |
Customer Feedback/Complaints
Do you have a problem with any of our products or services? If so, please do not hesitate to contact us at the following email address; support@newtons4th.com
Warranty Returns/RMA procedure
If you have a product requiring calibration or a faulty product, please get in contact with your local distributor or contact us directly using this email address : support@newtons4th.com